WINNING Scientific Management, in partnership with eID – Electronic IDentification, will hold an event on “The Future of the Banking Agency” in Lisbon on November 29th (at a location to be indicated).
This initiative aims to share banking sector trends and challenges, as well as the opportunities for the reinvention of bank branch business models, based on current and future Banking Client expectations. Innovating is no longer a “nice-to-have”. It’s a mandatory requirement for industry success!
The growing development of digital apps and features allows customers to quickly switch banks, increasing the trend of operating with multiple banks. The customer only searches for his Account Manager when he needs a specific product advisory and / or counseling service and fails to visit the bank branch for basic transaction needs. Even in response to more complex questions, the customer prefers to use the telephone channel first, but still has to contact the bank in person whenever it is requested to be signed for identification purposes. In this context, the growth of digital channels has allowed bank institutions a significant reduction in operating costs, however, it is imperative to provide omnichannel experiences and strong engagement relationships, regardless of the channel used by the customer – internet, telephone, mobile applications or in person at the agency. Customers in the banking industry nowadays require a seamless and consistent experience across all channels that are available to them.
8:30 a.m. Reception to the guests
8:45 a.m. Opening session – Leandro Pereira, WINNING
8:55a.m. Market Expectations and International Trends – Vera Santos, WINNING
9:15a.m. Demo – Online Identification of a Banking Client – Iván Nabalón, CEO of eID
9:45 a.m. Whitepaper – economic benefits of online customer identification – Cláudia Teixeira, WINNING
10:00a.m. Round Table – eID, WINNING and VdA
10:30a.m. Networking coffee
11:00 a.m. Closure
In this event, WINNING and eID promote a debate centered on the most prominent trends in the international banking sector, focusing on the needs of the Portuguese customer. On the one hand, digital banking, where innovative solutions will be presented for the automation of the customer identification process – electronic identification; And digital signature mechanisms, evidencing the main benefits of this type of systems in a tangible way, that is, based on an economic and financial basis both from the perspective of the client and from the organizational perspective. On the other hand, the need to reinvent the role of “banking agencies”, where new mechanisms and ways of maximizing and maximizing this asset will be debated, which has become an operational cost of the sector, since they no longer serve the purpose For which they were created – face-to-face customer service.
Current market expectations, international trends, the economic-financial benefits of digital banking and the management of the “modern consumer” lifecycle in the digital model are some of the main topics under discussion at the event that WINNING will promote in the near future. November 29, in Lisbon. Join us in this sharing of experiences and knowledge!
Participation is free, however the number of places is limited and available by invitation only. If you are interested in participating in this event, pre-register the link or request more information through email: firstname.lastname@example.org.
Organization in partnership with: